Refunds may be considered in the following exceptional cases:

• Project Cancellations: If a project is canceled by Crowned Concept before any significant work has begun, we may offer a full or partial refund depending on the stage of the project.
• Unsatisfactory Results: If the final deliverables do not meet the agreed-upon specifications, and all reasonable attempts to rectify the situation have failed, a partial refund may be offered at our discretion.
• Service Failures: In the event of a significant service failure caused by Crowned Concept, where we are unable to deliver the service as promised, a refund may be issued.

If you believe you qualify for a refund based on the exceptions listed above, please contact us within 30 days of the project’s completion. Our team will review your request and respond within 10 business days. Approved refunds will be processed within 14 business days.

Please note that the following services are non-refundable under any circumstances:

• Completed website development projects.
• Branding services after the initial design phase has been approved.
• Digital marketing campaigns once they have been launched.
• Subscription-based services.

Refunds for missed deadlines will be issued using the same method of payment used for the original transaction. If this is not feasible, alternative arrangements can be made upon request. Our priority is to ensure a seamless refund process and provide you with the necessary assistance every step of the way.

If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We're here to assist you and ensure a satisfactory resolution. Your feedback is valuable to us, and we welcome the opportunity to address any inquiries or clarify any aspects of our refund policy to ensure your peace of mind.